Seasonal Return Agent
Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.
National and Alamo has an exciting opportunity for a Seasonal Full Time Return Agent. The Return Agent provides superior, friendly, efficient service during all aspects of the rental car process, and assists all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.
*This is a SEASONAL position (available until September 28) requiring 40hr/wk located in Anchorage, AK.*
*Required schedule will be Wednesday-Sunday (10:00pm-6:00am)*
This position pays $15/hr.
- Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
- Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
- Advise and review rental charges; and provide an accurate receipt to the customer.
- Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
- Inquire about service, satisfaction and document dissatisfaction.
- Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
- Use of proper statement to determine if vehicle is being returned with full tank of gas.
- Complete a service alert for any mechanical and or body damage communicated by the customers.
- Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
- Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
- Keep lot organized for ease of access and traffic flow.
- Understand the damage loss report reporting procedure.
Equal Opportunity Employer/Disability/Veterans
- Must be at least 18 years of age
- High School Diploma or G.E.D. required
- Must have previous customer service experience
- Must have a valid driver's license with no more than 2 moving violations on driving record in the last 3 years
- No drug/alcohol convictions, or reckless/negligent driving incidents on driving record within the past 5 years.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Apart from religious obligations, must be available to work Wednesday-Sunday (10:00pm-6:00am).
- Must be willing to accept a temporary position lasting no more than 150 days.