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Our customers are our business. It’s been that way since the very beginning. And our Customer Service teams help us deliver extraordinary service every day. They offer assistance. They listen. And they treat every one of our millions of customers with respect. Across a variety of roles and areas, our teams help to ensure our customers’ complete satisfaction.

Full Time Exit Booth Agent- Atlanta Airport

Job ID 200644
Location Atlanta - GA - US
Description

Equal Opportunity Employer

 

 

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car as a Full Time Exit Booth Agent at the Atlanta Airport operation-teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

 

The Exit Booth Agent provides superior, friendly, efficient service during all aspects of the rental car assignment process; facilitates the rental process through verification and documentation of all necessary driver information and vehicle selection information for an efficient and timely rental and return experience, and performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards. This is a full time position that pays $10 an hour.

 

Full Time Schedule: 2nd shift including weekends and holidays

 

 

       
       

Responsibilities
  • Prepare all rental documents accurately and completely
  • Verify car information and VIN number for security and car control
  • Provide additional service to Emerald Aisle members by offering our refueling option
  • Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image
  • Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers
  • Provide all customers with undivided attention while assisting them at the exit booth
  • Make eye contact and greet all customers; thank customer at the conclusion of all transactions
  • Assist customers with directions, maps, local area information, and appropriate service information
  • Effectively and efficiently resolve all customer service issues as necessary
  • Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer

Qualifications
  • Must be at least 18 years of age
  • High School Diploma or G.E.D.
  • Must have a minimum of 1 year of face to face customer service experience
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must be able to speak, understand, read and write English
  • Basic experience with Microsoft Word, Outlook, and Excel is required
  • Must be willing to accept $10.00/hr
  • Apart from religious observation, must be able to work the following shift/schedule:2nd shift including weekends and holidays

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