Customer Experience Representative
National and Alamo has an exciting opportunity for a Customer Experience Representative (CXR).
This position is full time 40+ hours per week, pays $14.50 / hour plus bonuses with an average range of $14.50 - $20.00 / hour and is located at 3600 Presidential Blvd, Austin, TX 78719
The required weekly work schedule is Sunday - Thursday 5:00 PM - 1:00 AM
- Paid time off
- Employee discount
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
- Meet and greet customers in a professional, friendly, and timely manner
- Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
- Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
- Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
- Place outgoing calls for callback management, and miscellaneous calls as assigned
- Assist to assess condition of rental upon return
- Notify Management of any known customer problems
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veterans
- Must be at least 18 years old
- High School Diploma or G.E.D. required
- Must have a minimum of 1 year of customer service or sales experience in retail, guest services or hospitality
- Must be willing to accept starting pay rate of $14.50 per hour plus bonuses
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must have a current and valid drivers license with no more than two moving violations and/or at-fault accidents on driving record in the past 3 years.
- No drug or alcohol related convictions (ie., DUI/DWI) on driving record in the past 3 years