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Customer Assistant Representative Summer Season

Job ID 271873 Burlington, VT

Overview

 

  

The Customer Assistance Representative Sr (CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a non airport branch location.

 

Seasonal employment will end on or before September 30th 2019

Note: Our season begins May 1, 2019

 

This position will be located at either our Shelburne Road or Williston Road locations in Burlington, VT. Our flagship location is located at 1891 Williston Road, South Burlington, VT,  05403

 

This position offers a target pay rate of $12.00 per hour

 

Responsibilities

  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
  • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
  • Advise and review rental charges; and provide an accurate receipt to the customer.
  • Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
  • Inquire about service, satisfaction and document dissatisfaction.
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
  • Use of proper statement to determine if vehicle is being returned with full tank of gas.
  • Complete a service alert for any mechanical and or body damage communicated by the customers.
  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
  • Keep lot organized for ease of access and traffic flow.
  • Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
  • Understand the damage loss report reporting procedure.

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years old
  • Must have two years college experience OR at least two years of customer service experience
  • The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license.
  • Must be authorized to work in the U.S. and not require sponsorship now or in the future
  • Must be able to read, write, and speak English
  • Must be living within a reasonable commute of no more than 1 hour to the location(s) listed above within 30 days of anticipated start date  
  • Aside from religious observation, must be available to work a maximum of 40 hours / week within our operating hours: Monday - Friday 7:30am - 6:00pm, Saturday - Sunday 9:00am - 1:00pm
  • Must be willing to accept a seasonal position (seasonal is from May 1st 2019 to Sept 30th 2019)
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