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Customer Service Representative North Conway and Gorham

Job ID 303618 Center Conway, NH

Overview

 

Our North Conway and Gorham, NH combined branch office is accepting applications for a Part-Time Customer Assistance Representative!

 
This is a great opportunity to work with a fantastic team and get experience with a well know and highly regarded company. Our environment is fun and friendly and we have a team oriented and results driven culture. The responsibilities include providing a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CSR will gain knowledge through local training and hands-on experience to provide administrative support, customer assistance, and act as a rental back-up these branches.
 

The selected candidate must be flexible to work at either North Conway or Gorham, depending on business need each week.  The required schedule is Monday & Friday from 7:30am-5pm with a 1 hour break each day and Tuesday from 7:30am-2pm with a 30 minute break. The starting pay rate for this position is $13/hour.  A benefits package that inlcudes paid time off. profit sharing, and 401(k) with company match is provided.  This position has the potential to transition into full-time with proven performance. 

 

Responsibilities

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  •  May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

 

  • Must be at least 18 years of age
  • Must have a High School Diploma or GED
  • Must have at least 6 months of prior customer service experience
  • Must have a valid US driver's license 
    • Must have no more than 1 at-fault accident or moving violation within the past 3 years 
    • Must have no drug or alcohol related convictions within the past 5 years
  • Must have a basic level experience and understanding of a PC and Microsoft Office products
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Apart from religious observation, must be able to work Monday & Friday from 7:30am-5pm and Tuesday from 7:30am-2pm
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