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Work From Home Customer Service - Reservation Sales Representative

Job ID 339557 Cleveland, OH

Overview

Enterprise Holdings is looking to add virtual agents to our Contact Center’s Reservations Sales team!

 

If you…

  • Are able to successfully follow a sales strategy to overcome customer objections and maximize revenue
  • Communicate effectively with a wide range of callers
  • Enjoy a sales-oriented culture, while working from the comfort of home

… Then this may be the perfect opportunity you’ve been searching for!

 

We Work Hard and Reward Hard Work!  This position offers a compensation package of $14.50/hour and includes paid virtual training, full-time benefits including medical, dental & vision, 401k with a company match of up to 3% and profit sharing, paid time off, employee discounts and much more.

 

Schedule: Our schedules are full-time and range from start times around 11am CST to end times around 10pm CST (weekends and holidays included).

 

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

 

Responsibilities

  • Handle 80-100 incoming back to back calls daily to book quality reservations for our three brands worldwide
  • Receive and apply feedback from managers to improve call quality
  • Efficiently guide conversations and apply sales techniques to convert calls into reservations
  • Provide excellent customer service
  • Strive to meet and exceed monthly personal and department metrics
  • Locate and interpret complex information from a number of systems

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must currently live in the state of Ohio
  • Must currently live in Cleveland,OH or the immediate surrounding area
  • One year of sales or call center experience required
  • Permanent residence with a defined working space that is free of distractions
  • Ability to complete training for the first 3 weeks of employment, M-F from 9-5:30pm CST
  • Able to work a full time schedule (40 hours/week), with start times between 11am-1:30pm Central Time Zone, including one weekend day per week
  • Accept starting pay of $14.50/hour
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must be at least 18 years old

Technical Qualifications:

  • Must have a computer/PC (No MACs or Chromebooks) with compatible OS versions: Windows 8, 8.1, or Windows 10
  • Must have a computer USB headset with microphone to be used during training
  • Must have a stand-alone router with gigabit speed connection via Ethernet cable and separate modem
  • Must have reliable and consistent high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless)
    • Minimum upload speed of 2mbps and minimum download speed of 5mbps
    • Use of wireless, hotspot or WiFi “air cards” are NOT ALLOWED
  • The address on your application must be your current, accurate permanent address

*Enterprise reserves the right to verify that your PC and internet meets or exceeds these requirements throughout the training period

Apply Now