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Administrative Representative Part Time

Job ID 377878 Columbia, SC

Overview

Enterprise Holdings operates the National, Enterprise, and Alamo car rental brands and has frequently been named one of the top places to work.  Enterprise Holdings is the largest and fastest growing privately owned automotive rental and leasing company in the North America. 

 

The Administrative Representative will provide a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support. This position pays $11.40 / hour and is located at 130 Harbison Blvd Columbia, SC 29212.

 

Must be available to work the following part time schedule (25/hrs per week);

 

Monday and Tuesday 8am-1pm, Thursday 1pm-6pm, and Friday 8am-6pm

 

 

 

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

 

Responsibilities

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Make outgoing calls- callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • May assist with or perform customer pick-ups in a safe and courteous manner
  • Notify Management of any known customer problems 
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed 
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing 
  • Perform miscellaneous and backup job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years old
  • Must have at least 6 months of prior customer service, retail, or administrative support experience
  • No more than 2 moving violations and/or at-fault accidents in the past 3 years
  • No drug or alcohol related conviction on MVR in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be willing to accept $11.40/hr
  • Must be available to work a part time schedule (25 hours per week); Monday and Tuesday 8am-1pm, Thursday 1pm-6pm, and Friday 8am-6pm
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