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Customer Experience Representative - Corpus Christi Airport

Job ID 401028 Corpus Christi, TX

Overview

Enterprise Holdings has an exciting opportunity for a Customer Experience Representative (CXR) at our Corpus Christi Airport location at 1000 International Blvd. Corpus Christi, TX 78406. This is a FULL-TIME position that pays up to $21.50 / hour (15.50/hour plus monthly bonus). In addition, we offer a generous benefits package including medical, dental, vision, 401K and paid time off.

 

The Customer Experience Representative provides superior, friendly, and efficient transactions and offers company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

 

We currently have the following schedule available:

  • Friday, Saturday, Sunday, Monday & Tuesday 11:00am-8:00pm

 

Responsibilities

  • Meet and greet customers in a professional, friendly, and timely manner
  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
  • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management, and miscellaneous calls as assigned
  • Assist to assess condition of rental upon return
  • Notify Management of any known customer problems
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years old
  • High School Diploma or G.E.D. required
  • Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or hospitality.
  • Must have a valid driver license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • No drug or alcohol-related convictions on driving record in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
     
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