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Evening Customer Service Return Agent at DFW Dallas Fort Worth Airport

Job ID 482718 Dallas, TX

Overview

Enterprise Mobility at the DFW Airport has an exciting opportunity for a full time Customer Service Return Agent.  This position pays up to $19.25 / hour (15 per hour + additional bonus incentitives) and is located at the Enterprise Mobility DFW Airport facility on 26th Street in Dallas, TX 75261.

 

We offer:

  • Consistent 40 hour per week schedule
  • Paid time off
  • Employee discount
  • Retirement savings plan including 401k with matching profit sharing
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and development
  • NO Airport Clearence required

 

Available Schedule (A)

  • Thursday 3pm-11pm
  • Friday 3pm-11pm
  • Saturday 3pm-11pm
  • Sunday 3pm-11pm
  • Monday 3pm-11pm 
  • Tuesday OFF
  • Wednesday OFF 

Available Schedule (B):

  • Tuesday 3pm-11pm
  • Wednesday 3pm-11pm
  • Thursday 3pm-11pm
  • Friday 3pm-11pm
  • Saturday 3pm-11pm
  • Sunday OFF
  • Monday OFF

Available Schedule (C):

  • Monday 3pm-11pm
  • Tuesday 3pm-11pm
  • Wednesday 3pm-11pm
  • Thursday 3pm-11pm
  • Friday 3pm-11pm
  • Saturday OFF
  • Sunday OFF

The Return Agent provides superior, friendly, efficient service during all aspects of the rental car process, and assists all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

 

Responsibilities

  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
  • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
  • Advise and review rental charges; and provide an accurate receipt to the customer.
  • Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
  • Inquire about service, satisfaction and document dissatisfaction.
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
  • Use of proper statement to determine if vehicle is being returned with full tank of gas.
  • Complete a service alert for any mechanical and or body damage communicated by the customers.
  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
  • Keep lot organized for ease of access and traffic flow.
  • Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
  • Understand the damage loss report reporting procedure.

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years old
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accident on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be able and willing to stand and walk for long periods of time in all weather conditions
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