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Exit Booth Agent DFW Airport

Job ID 274052 Dallas, TX

Overview

 

 

Get on the #FastTrack with Enterprise Holdings! National and Alamo has an exciting opportunity for a Customer Service Agent in our Exit Booth at the Dallas/Fort Worth Airport in Irving, TX! The Exit Booth Agent provides superior, friendly, efficient customer service during all aspects of the rental car assignment process; facilitates the rental process through verification and documentation of all necessary driver information and vehicle selection information for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

 

 

This position is located at the DFW Airport, 2424 E 38th Street, Dallas, TX 75261(no security clearance required) 

 

  • Full-Time Position
  • $12-$15/Hour with Incentive Bonuses
  • Medical, Dental, Vision Benefits, along with Rental Discounts, and Auto Purchasing Discounts
  • Aside from religous observations, must be willing to work evenings and weekends

Responsibilities

  • Prepare all rental documents accurately and completely.
  • Verify car information and VIN number for security and car control.
  • Provide additional service to customers by offering our refueling option.
  • Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.
  • Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers.
  • Provide all customers with undivided attention while assisting them at the exit booth.
  • Make eye contact and greet all customers; thank customer at the conclusion of all transactions.
  • Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.
  • Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years of age
  • High School Diploma or G.E.D. required
  • Must have a valid drivers license for at least one year with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Minimum of 1 year experience handling customer service functions
  • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Apart from religious observation, must be able to work a flexible schedule to include weekends. 
  • Must be able to work a flexible shift to include nights, weekends, and holiday hours - schedules determined by shift bid process, based on seniority 
  • Must be willing to accept an average hourly pay of $11.00-$15.00/hour based on sales performance, base hourly pay, and overtime worked within the first year
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