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Customer Service Return Agent Denver Airport

Job ID 444199 Denver, CO


Enterprise Holdings at the Denver International Airport (DIA) has an exciting opportunity for a Full Time Return Agent! This position pays $20.00 / hour and is located at the Denver International Airport at 23842 E. 78th Ave, Denver CO 80249.


We offer:

  • Consistent full time 40 hour per week schedule
  • Employee discounts
  • Retirement savings plan including 401k with matching profit sharing
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and development
  • No airport clearance required
  • On-site parking

Available Schedule (A):

  • Sunday 10:00am - 6:30pm
  • Monday OFF
  • Tuesday OFF
  • Wednesday 10:00am - 6:30pm
  • Thursday 10:00am - 6:30pm
  • Friday 10:00am - 6:30pm
  • Saturday 10:00am - 6:30pm

Available Schedule (B):

  • Sunday 10:00am - 6:30pm
  • Monday 10:00am - 6:30pm
  • Tuesday 10:00am - 6:30pm
  • Wednesday OFF
  • Thursday OFF
  • Friday 10:00am - 6:30pm
  • Saturday 10:00am - 6:30pm

Return agents are responsible for providing superior, friendly, efficient service to all of our customers during the rental return process. This is a short interaction with customers however the Return Agent will provide professional, knowledgeable, and courteous service while accurately completing all transactions. A Return Agent will greet the customer, while inspecting the condition of the vehicle, before verifying the invoice and the customers experience with us at National and Alamo.


  • Complete return transactions with 100% accuracy
  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
  • Identify vehicles for the following: preventative maintenance, system holds for turnback, recall, mechanical issues, damage issues etc. and verify their movement to the proper lot location
  • Use of proper statement to determine if vehicle is being returned with full tank of gas
  • Complete a service alert for any mechanical and or body damage communicated by the customers
  • Remind customer to check for personal belongings
  • Advise and review rental charges; and provide an accurate receipt to the customer before inquiring about customer service and satisfaction
  • Provide information in a professional and courteous manner regarding transportation to the airport terminal
  • Keep lot organized for ease of access and traffic flow

Equal Opportunity Employer/Disability/Veterans


  • Must be at least 18 years of age
  • Must have a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must not have any drug or alcohol related conviction (DUI, DWI, DWAI) on record within the past 5 years
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