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Full Time Outdoor Concierge Alamo

Job ID 302748 Denver, CO

Overview

 

 

Alamo Car Rental at the Denver International Airport has an exciting opportunity for a Full Time Outdoor Concierge/Greeter!  This is a role that focuses on ensuring professional, superior, friendly and efficient customer service. 

 

This position works primarly outside in all seasons and weather elements. 

 

This is a full-time position (40 hours/week) in a team-oriented work environment. Compensation starts at $14.50/hour and includes incentive-based pay bonuses on performance in customer service! Incentives can range between $100-$300 each month in addition to hourly pay!

 

Our employees also enjoy a competitive benefits program (medical, dental, and vision benefits, PTO, etc.), an employee wellness program, 401K and profit-sharing, participation in a national discount program with numerous preferred partners, and employee-discounted rental cars for you and your family!

 

Location:

24530 E 78th Ave

Denver, CO 80249

 

Available Schedules:

 

Thursday through Monday 7am-3:30pm

Responsibilities

  • Greet customer as they arrive on the lot making them feel valued and welcome and provide information in a professional and courteous manner
  • Assist members with questions and concerns and provide resolution as necessary
  • Review daily game plan in preparation for delivery
  • Review reservation manifest for special requests
  • Work productively with shuttlers, service agents, return service specialists and managers to ensure proper vehicle supply
  • Complete vehicle inspections in accordance with priority guidelines
  • Ensure that vehicle hangtags are completed correctly
  • Return failed inspection units back to production for re-cleaning and service agent coaching
  • Facilitate change of equipment vehicles or additional equipment to meet customer's needs
  • Offer assistance with luggage as needed
  • Document and communicate customer service issues to management
  • Keep lot area organized and clean for ease of access and appearance of the facility
  • Direct customers to the exit booth, provide local directions, maps and return directions as needed
  • Identify and communicate areas of opportunity for improved service delivery

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years of age
  • Minimum of 1 year experience handling customer service functions
  • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required
  • Must possess a valid driver’s license
  • No more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be willing to work outside in all seasons and weather conditions
  • Must be willing to accept the starting wage of $14.50/hr
  • Apart from religious observations, are you available to work holidays?
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