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Sr. Customer Assistance Representative

Job ID 329124 Denver, CO

Overview

Enterprise Rent A Car has a Customer Assistance Representative opportunity at the Denver International Airport location!

 

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular part time and full time.

 

This position's starting pay is $16.50/hour

 

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

 

Responsibilities

  • Meet and greet customers in a friendly and timely manner
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years old
  • High school diploma or GED equivalent required
  • Some college preferred
  • Must have at least 1 year prior customer service retail or administrative support experience
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Apart from religious observation, must be a
  • ble to work the following schedule(s):  
  1. Monday- OFF Tuesday- 7a- 3:30p Wednesday-7a- 3:30p Thursday-7a- 3:30p Friday-7a- 3:30p Saturday-7a- 3:30p Sunday- OFF

 

  1. Monday- 6a-2:30p Tuesday- 6a-2:30p Wednesday- 6a-2:30p Thursday- OFF Friday- OFF Saturday- 6a-2:30p Sunday- 6a-2:30p

 

  1. Monday- 2p-10:30p Tuesday- OFF Wednesday-OFF Thursday-2p-10:30p Friday-2p-10:30p Saturday-2p-10:30p Sunday-2p-10:30p

 

  1. Monday-12p-8:30p Tuesday-12p-8:30p Wednesday-OFF Thursday- OFF Friday-12p-8:30p Saturday-12p-8:30p Sunday-12p-8:30p

 

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