20WW Full-Time Administrative Representative -Detroit Metro Airport

Job ID 264441 Detroit, Michigan

Overview

We are excited to announce an opening for a full time Administrative Representative for our Tri-Brand Airport.

 

The Administrative Representative will provide a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support.

 

We are looking for someone with strong administrative and customer service skills that is looking for a challenge in a dynamic, fast paced environment. 

Candidates must be willing to work various 40 hour schedules based on the Call Center business hours. 

 

 

Responsibilities

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Make outgoing calls- callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assit with lost and found procedure
  • Assit with branch QSPs and inquiries
  • All Enterprise backend support
  • Assist to assess condition of rental upon return
  • Notify Management of any known customer problems 
  • Notify Management of any known vehicle problems and any required vehicle maintenance 
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing 
  • Perform miscellaneous and backup job-related duties as assigned
  • Reconcile supplemental item inventory
  • Responsible for office supply management
  • Other miscellaneous duties 

Qualified candidates must also possess the following knowledge/skills/abilities:

  • Ability to apply experience based knowledge and leadership skills toward organizational goals
  • Strong sense of initiative, requiring little direct supervision
  • Ability to exercise sound judgment to make decisions toward the objective of satisfying all brands

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Strong customer service skills and the ability to project patience, empathy and listening skills
  • Strong verbal and written communication skills, ability to understand and follow directions
  • Strong telephone handling skills
  • Stong computer skills
  • Strong attention to detail
  • Must have high school Diploma or GED
  • Candidates must be willing to work various 40 hour schedules based on the Call Center business hours

  • Must be available nights, weekends, and holidays

 

Apply Now