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Greeter- Fort Lauderdale International Airport

Job ID 294255 Fort Lauderdale, FL

Overview

 

National and Alamo at the Fort Lauderdale International Airport is looking for customer service driven individuals to fill rental greeter agents/Emerald Club specialist positions. The Greeter provides superior, friendly, and efficient customer service at all aspects of the rental process; greeting and fulfilling customer needs as they relate to the rental process. The greeter position will provide professional, knowledgeable, and courteous service while accurately completing all transactions. Creates and maintains a friendly, efficient environment for all customers. Assists in making all transactions quick and efficient. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

 

This position pays:  $11.50/hour

This is a Full Time position: (40 hours per week)

 

Responsibilities

  • Work pro-actively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply.
  • Welcome members to the facility when they exit the bus or arrive on the lot.
  • Direct customers to exit booth, provide local directions and maps and provide return directions where applicable.
  • Assist members with questions and concerns to minimize counter visits.
  • Communicate customer service issues to management.
  • Ensure that hang-tag information is completed correctly.
  • Maintain clean low mileage fleet mix requirements.
  • Maintain Emerald Aisle for cleanliness.
  • Thank customers for their business.
  • Provide upgraded vehicles on request.
  • Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers.

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years old
  • High School Diploma or G.E.D. required
  • Minimum of 6 months customer service experience  
  • Must have basic computer skills
  • Must have a valid driver's license with no more than 2 moving violations within the last 3 years
  • No drug or alcohol related convictions on driving record in the last 5 years
  • Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future
  • Apart from religious observations; must be able to work scheduled shifts including nights, week-days, weekends, and holidays.
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