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Phone Representative

Job ID 269650 Gainesville, FL



An integral part of the ongoing success of our company is the DRU.  When damage occurs to our company property - primarily ourrental vehicles - the Damage Recovery Unit works to recover costs for those damages. Phone Representatives are responsible for receiving incoming calls from renters, third parties, credit card companies, and insurance companies and directing the call to the appropriate person or taking the necessary information. The Damage Recovery Unit is made up of 5 positions that work together in a professional office environment. Claim files are handled with specialized functions, like the Phone Representatives, flowing from one person to the next for completion.


Join an industry leader in a fun, fast-paced, team-oriented environment.  This opportunity will allow you to chart your own course with a company that supports you every step of the way.  Whether you are looking to start a career, continue a career or gain valuable work experience, this is a great place to GO!


This position is full time and pays $11.70/hr. Our office hours are Monday through Friday from 7:00am to 6:00pm to allow for flexibility in scheduling options. 


  • Answer incoming calls
  • Assist callers by directing calls to the appropriate team member
  • When appropriate, answer the caller's question or take information and document in claim file
  • Provide professional customer service that reflects positively on the company
  • Successfully manage conflict during difficult or emotional situations
  • Effectively communicates with individuals related to a claim file
  • Complete outbound calls to report claims to insurance carriers
  • Adhere to company policies, procedures, guidelines and state and federal laws
  • Other miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans


  • Must be at least 18 years old
  • Some college courses preferred
  • One year of continuous work experience at the same employer is required
  • Must be willing to accept $11.70/hour for this position
  • Previous call center experience preferred
  • Customer service experience via phone or e-mail communication preferred
  • At least basic/beginner skill level in Microsoft Office products (Outlook, Word and Excel) is required
  • Must be able to work full-time
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must currently live in the Gainesville/North Central Florida metropolitan area

Competency Based Qualifications

  • Ability to provide outstanding customer service
  • Ability to organize and present information, views and concepts in a concise and understandable format for a variety of audiences
  • Demonstrated ability of strong verbal communication skills
  • Demonstrated ability to make decisions
  • Demonstrated attention to detail
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