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Part time Sr. Customer Assistance Representative

Job ID 300380 Hanover, MD

Overview

 

 

The BWI part time Senior Customer Assistance Representative (Sr CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The BWI Sr CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, at our BWI Airport location. 



 

Location: 

7438 NEW RIDGE RD
HANOVER, MD 21076

 

Schedule:

Thurs, Fri, and Sun: 4pm-1am

 

Pay: $13.50/hour

 

There is a shift differential for overnight positions. Employees working between the hours of 10pm-7:30am will receive an additional $.20 for each hour worked proving they clocked in between 1:53pm and 7:29am and work 2 hours between 10pm-7:30am

 

 

Responsibilities

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years old
  • Must be a college student 
  • Must have at least 1 year prior customer service retail or administrative support experience
  • Must have satisfactory background check inclusive of driving (no more than 2 moving violations and/or at fault accidents in the past 3 years, and no drug or alcohol related conviction on driving record in the last 5 years) criminal, employment reference, education and social security.  A conviction will not necessarily disqualify you for employment.  Rather, such factors as age and date of conviction, seriousness and nature of the crime, and rehabilitation will be considered. Applicants will not be asked about their criminal record and no criminal background checks will be conducted unless and until a conditional offer of employment has been extended.

  • Must have a valid driver's license for one year
  • No drug or alcohol related conviction on driving record in the past 5 years (DUI/DWI).
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be living within a reasonable commute of no more than 1 hour to BWI Airport for the summer
  • Must accept the beginning pay of $13.50/hour
  • Must be able to work Thurs, Fri, and Sun: 4pm-1am
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