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Customer Service Representative Truck Rental - Hatfield, PA

Job ID 399788 Hatfield, PA

Overview

Enterprise Truck Rental has an exciting opportunity for a Customer Assistance Representative!  This position pays $16 / hour and is located at 2500 Bethlehem Pike, Hatfield, PA  19440

 

Branch Operating Hours:

  • Monday - Friday 7:00 am - 4:00 pm

Full-time employees are offered a comprehensive benefits package including:

  • Health, dental, and vision insurance 
  • Paid time off and paid holiday time
  • Direct deposit
  • 401k retirement investment plan with company match and profit sharing
  • Access to Employee Assistance Program
  • Discounts on renting vehicles
  • Discounts on purchasing vehicles through Enterprise Car Sales

Enterprise Holdings operates the National, Enterprise, and Alamo car rental brands and has frequently been named one of the top places to work.  Enterprise Holdings is the largest and fastest growing privately owned automotive rental and leasing company in North America. 

 

The Customer Assistance Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Assistance Representative will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in the rental branch. 

 

Responsibilities

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 21 years old.
  • Must have at least 6 months of prior customer service, retail or administrative support experience.
  • Must have a valid driver's license.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

DOT Requirements: 

 

We are subject to certain Department of Transportation Regulations

  • All applicants must be at least 21 years of age and be qualified to drive under D.O.T. regulations. Applicants will be required to submit an appropriate medical examiner's certificate, or submit to and successfully complete a D.O.T. medical examination.
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