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Customer Assistance Representative Sr. - Part Time - Discovery Bay Waikiki

Job ID 274124 Honolulu, HI

Overview

Enterprise Rent-A-Car has an exciting opportunity for a Part Time Customer Assistance Representative, Sr. position at the Discovery Bay Waikiki location!

 

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support and service customers.


Part time 30 - 39 hours per week including weekends and holidays. 

 

Hours are from 6am-8pm schedule will be discussed in the interview 

 

 

** Free Parking is provided to our employees  

Responsibilities

  • Provides a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meets and greets customers with Aloha in a friendly and timely manner
  • Provides directions and general assistance
  • Checks the condition of the rental car upon return
  • Processes returns, check-ins transactions quickly and efficiently
  • Responsible for notifying Management of any known vehicle problems and any customer service issues and/or concerns
  • Understands and communicates rental terms and conditions, vehicle features and other services 
  • Sells optional protection products, upgrades, fuel options and other additional equipment
  • Cleans vehicle interior and exterior by hand or by operating washing equipment (when needed)
  • Performs miscellaneous and backup job-related duties as assigned by a manager
  • Position may require prolonged standing during shift

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must have a high school diploma or GED equivalent.
  • Must be at least 18 years of age.
  • 1 year prior customer service or sales experience preferred.
  • Must have a valid drivers license with a satisfactory driving record (No more than 3 moving violations within the last 3 years and no DUI or DWI in the last 5 years).
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Apart from religious observance, must be available to work part time 30-39 hours per week including weekends and holidays.
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