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Customer Service Agent

Job ID 385627 Houston, TX

Overview

Get on the fast track to a more rewarding career with National Car Rental and Alamo Car Rental - teams that are committed to quality, innovation, customer satisfaction and employee development.

We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

 

The Enterprise Holdings team at HOU has an exciting opportunity for a Customer Service Agent. This position will support all 3 brands!

 

This position will provide top superior, friendly, and efficient customer service at time of rental and return using the company approved service techniques. This role wil assist in facilitating the rental/return process, including verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.  The CSA handles and resolves customer questions, comments and complaints pleasantly by providing superior customer service while working face-to-face with customers. They will maintain a friendly, efficient environment for all customers and assist in making all transactions quick and efficient.  Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.

 

Our CSA pays up to $16.87 / hour ($12.50 per hour plus incentive bonuses)

 

This position is located at: 7600 Airport Blvd Houston TX 77061

 

Multiple schedules available - must be able to work nights and weekends

 

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

 

 

 

Responsibilities

We are hiring now for these positions.  Here's a look at the responsibilities:

  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
  • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
  • Advise and review rental charges; and provide an accurate receipt to the customer.
  • Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
  • Inquire about service, satisfaction and document dissatisfaction.
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
  • Use of proper statement to determine if vehicle is being returned with full tank of gas.
  • Complete a service alert for any mechanical and or body damage communicated by the customers.
  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
  • Keep lot organized for ease of access and traffic flow.
  • Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
  • Understand the damage loss report reporting procedure.
  • Prepare all rental documents accurately and completely.
  • Verify car information and VIN number for security and car control.
  • Provide additional service to Emerald Aisle members by offering our refueling option.
  • Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.
  • Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers.
  • Provide all customers with undivided attention while assisting them at the exit booth.
  • Make eye contact and greet all customers; thank customer at the conclusion of all transactions.
  • Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.
  • Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.
  • Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years of age.
  • Must have a valid driver's license with no more than 1 moving violation and/or at-fault accidents on driving record within the past 3 years
  • No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
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