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Sr. Customer Assistance Representative

Job ID 281836 Houston, TX

Overview

 

 

The Full-time Sr. Customer Assistance Representative (Sr.CAR) at Bush Intercontinental Airport will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Sr. CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up. 

 

Starting salary: $11.00/ hour

 

Must be available to work the schedule listed below: 

 

Sunday4pm-12am
MondayOFF
TuesdayOFF
Wednesday4pm-12am
Thursday4pm-12am
Friday4pm-12am
Saturday4pm-12am

 

 

 

Responsibilities

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors.
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
  • Meet and greet customers in a friendly and timely manner.
  • Provide directions and general assistance.
  • Assist to assess condition of rental upon return.
  • Process returns, check-ins and exit kiosk transactions.
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed.
  • Understand and communicate rental terms and conditions, vehicle features and other services. 
  • May sell optional protection products, upgrades, fuel options and other additional equipment.
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance. 
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
  • Perform miscellaneous and backup duties job-related duties as assigned.
  • Prepare all rental documents accurately and completely.
  • Verify car information and VIN number for security and car control.
  • Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.
  • Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers.
  • Provide all customers with undivided attention while assisting them at the exit booth.
  • Make eye contact and greet all customers; thank customer at the conclusion of all transactions.
  • Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.
  • Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years old
  • Must be able to communicate in English
  • Must have at least 1 year prior customer service retail or administrative support experience
  • Must have a valid drivers license with no more than 1 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
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