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This is where it all starts.

Our customers are our business. It’s been that way since the very beginning. And our Customer Service teams help us deliver extraordinary service every day. They offer assistance. They listen. And they treat every one of our millions of customers with respect. Across a variety of roles and areas, our teams help to ensure our customers’ complete satisfaction.

Big Island Alamo Airport Return Agent KONA

Job ID 179951
Location Kailua-Kona - HI - US
Description

Equal Opportunity Employer/Disability/Veterans

 

Get on the fast track to a more rewarding career with Alamo Rent a Car - a team that is committed to quality, innovation, customer satisfaction and employee development.

We are a multibillion-dollar industry leader that is rapidly expanding and growing. At Alamo and National, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

 

Alamo at the Kona Keahole Airport has an exciting opportunity for a Alamo Return Agent (Part Time 30-39 hrs/wk).  The Return Agent provides superior, friendly, efficient service during all aspects of the rental car process, and assists all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.


Responsibilities
  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
  • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
  • Advise and review rental charges; and provide an accurate receipt to the customer.
  • Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
  • Inquire about service, satisfaction and document dissatisfaction.
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
  • Use of proper statement to determine if vehicle is being returned with full tank of gas.
  • Complete a service alert for any mechanical and or body damage communicated by the customers.
  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
  • Keep lot organized for ease of access and traffic flow.
  • Additional duties as assigned by a member of management.

Qualifications
  • High School Diploma or G.E.D. required.
  • Minimum of 1 year experience handling customer service functions.
  • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Apart from religious observation, must be able to work on weekends and holidays (schedule discussed during interview)
  • Must have a valid driver's license with a satisfactory driving record

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