Customer Service Agent - Over Night Exit Booth
Enterprise Holdings is seeking a responsible, dedicated person to join our team as a full-time overnight Customer Service Exit Booth Agent. This position offers targeted hourly compensation of $17 - $19 per hour plus commission bonuses and is located at our Kansas City MCI Facility- 648 N. Madrid, Kansas City, MO 64153
- Starting targeted hourly compensation of $17- $19 / Hour
- Paid time off
- Employee discount
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
The Exit Booth Agent provides superior, friendly, efficient service during all aspects of the rental car assignment process; facilitates the rental process through verification and documentation of all necessary driver information and vehicle selection information for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.
Enterprise Holdings operates the National, Enterprise, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Holdings is the largest and fastest growing privately owned automotive rental and leasing company in the North America.
- Prepare all rental documents accurately and completely.
- Verify car information and VIN number for security and car control.
- Provide additional service to Emerald Aisle members by offering our refueling option.
- Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.
- Ensure that the "Booth" is stocked with appropriate supplies to meet the needs of our customers.
- Provide all customers with undivided attention while assisting them at the exit booth.
- Make eye contact and greet all customers; thank customer at the conclusion of all transactions.
- Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.
- Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.
Equal Opportunity Employer/Disability/Veterans
- Must be at least 18 years of age
- High School Diploma or G.E.D. required
- Minimum of 1 year experience handling customer service functions
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must have a valid DL and may not have more than 2 moving violations in the past 3 years and no drug/alcohol violations on driving record in the past 3 years.
- Apart from religious observation, must be able to work a 40 hour work week overnights