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Car Sales Customer Service Representative

Job ID 342861 Lancaster, PA

Overview

Enterprise has an exciting opportunity to join our Car Sales division as a Customer Service Representative at our East Petersburg location! This role will be a full time position to provide administrative support to the East Petersburg Car Sales Dealership - 5240 Main St East Petersburg, PA 17520.

 

The Car Sales administrative representative will provide a high level of customer service and support to both internal and external customers. This person is also responsible for helping support the Desking and Sales transactions during the sales process, as well as post-sale customer service. 

 

This full-time position requires the following schedule:

  • Monday - Friday 9:00 am - 5:00 pm 

We offer:

  • Paid time off
  • Employee discount
  • Retirement savings plan including 401k with matching profit sharing
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and development

 

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

Responsibilities

Customer Service
  • Assist in post-sale trade follow up, including collecting clean title, assist with trade payoffs and following up with the team responsible for trade sales
  • Follow up with customers to collect information/stipulations needed for funding
  • Follow up with customer post-sale to help facilitation or ensure completion of AMO installs
  • Handle customer inquiries related to financing, warranties or other customer service issues
  • Track all customer requests in Salesforce
Administrative
  • Organize and ensure accuracy and completion of all paperwork for each customer transaction
  • Break down and package deals to send to shared services
  • Assist in monitoring Weekly Status Report (WSR) and notifying mgmt. of discrepancies
  • Complete monthly reporting for shared services and management
  • Complete and send DMV paperwork
  • Follow up with recon on previously ordered keys and manuals for current dealership inventory
  • Accounts payable and receivable support
  • Tag and title follow up for current dealership inventory
  • Assist with ECOA (Equal Credit Opportunity Act) File review
Finance Support
  • Review credit applications for accuracy and compliance
  • Complete final sale paperwork with customers (obtain signatures)
  • Follow up with lenders on all funding, including discrepancies, delays or questions

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • High School diploma or GED equivalent required
  • Must be at least 18 years old
  • Must have a minimum of 12 months work experience in a customer-facing position or administrative position.
  • Must accept pay at $17.40/hour
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Apart from religious observations, must be able to work the following schedule:
    • Monday - Friday 9:00 am - 5:00 pm 

 

 

 Competency Based Qualifications:

  • Strong customer service skills and the ability to project patience, empathy and listening skills to handle tough customer scenarios
  • Excellent written and verbal communication skills
  • Time management skills with the ability to handle multiple tasks
  • Ability to perform general math calculations and analyze data
  • Strong time management, attention to detail, and ability to work in a fast-paced environment

 

Apply Now