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Work From Home Customer Service Representative

Job ID 342142 Las Vegas, NV

Overview

Enterprise Holdings is looking to add virtual agents to our Contact Center’s Customer Service team!

If you…

  • Can problem-solve with confidence and empathy
  • Can navigate across multiple program applications
  • Are customer focused and like making situations right for customers

… Then this may be that outstanding opportunity you’ve been searching for!

 

Customer service is our way of life! Our goal is to exceed our customer’s expectations and that starts with YOU! One customer, one call, one delivered promise at a time.

 

We work hard and reward hard work!  This position offers a compensation package of $14.50/hour and includes paid virtual training, full-time benefits including medical, dental & vision, 401k with a company match of up to 3% and profit sharing, paid time off, employee discounts and much more.

 

Schedule: Our schedules are full-time and range from start times around 10am central time to end times around 7pm central time (weekends and holidays included).

 

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

 

Responsibilities

  • Handle multiple tasks, such as, talking with and listening to customers while accessing, reading, and inputting information into numerous applications simultaneously
  • Utilize problem-solving skills to efficiently resolve customer requests
  • Locate and interpret complex information from a number of systems
  • Receive feedback from managers to improve call quality
  • Provide excellent customer service

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must currently live in the state of Nevada
  • Must currently live in Las Vegas, NV or the immediate surrounding area
  • Minimum 1 year of experience resolving customer concerns and handling difficult conversations required
  • Call center experience preferred
  • Permanent residence with a defined working space that is free of distractions
  • Ability to complete virtual training for the first 4 weeks of employment, M-F, 9-5:30pm CST
  • Ability to work a full-time schedule (40 hours/week), with start times between 9am-10:30am (Central Time Zone), including one weekend day and holidays
  • Accept a starting pay of $14.50/hour
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must be at least 18 years old

Technical Qualifications:

  • Must have a Windows PC or Mac (no Chromebooks) with compatible OS versions: Windows 10 or macOS (newest version)
  • Must have a computer USB headset with microphone
  • Must have a computer with webcam technology
  • Must have reliable and consistent high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless)
    • Minimum upload speed of 2mbps and minimum download speed of 5mbps
    • Use of wireless, hotspot or WiFi “air cards” are NOT ALLOWED
  • The address on your application must be your current, accurate permanent address

*Enterprise reserves the right to verify that your PC and internet meets or exceeds these requirements

 

#LI-Remote

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