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Sr Customer Assistance Representative

Job ID 335056 Logan, UT

Overview

The Customer Assistance Representative  will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

 

This role is available as regular part-time with a flexible work schedule.

 

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

 

Responsibilities

  • Provide a high level of customer service by assisting customers and assessing their rental needs by offering additional products
  • Type up rental contracts at the counter inside the rental terminal
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins
  • Notify Management of any known customer problems
  • Notify Management of any known vehicle problems and any required vehicle maintenance 
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years old
  • High school diploma or GED equivalent required (proof of graduation required at interview) 
  • Meet either of the following requirements:  Two years of college plus six months of customer service experience, or at least two years of previous customer service experience.  If you have a minimum of 2 years of college: In lieu of work experience, will consider involvement in organizations/clubs, volunteer work/community service, athletics or military.  
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must be able to work 25 hours/week
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