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Return Agent- LAX Airport

Job ID 378478 Los Angeles, CA

Overview

Enterprise, National, and Alamo Car Rental has a full time Return Agent position open at our Los Angeles Airport (LAX) location!  This position is responsible for providing superior, friendly, efficient service during all aspects of the rental car process as well as assist all customers with the rental return process. The Return / Handheld position will provide professional, knowledgeable, and courteous service while accurately completing all transactions.

 

**Branch location: 9020 Aviation Blvd. Inglewood, CA 90301**

 

** This is a Union position. Schedule is based on a shift bid. Must have open availability. Apart from religious obserances, must be available to work 40 hours/week and able to work days, nights, weekends and holidays**

 

**This position pays up to $19.75 / hour  ($14.25/ hour plus potential $5.50/ hour in bonuses)**

 

Get on the fast track to a more rewarding career with Enterprise, National, and Alamo Car Rental teams that are committed to quality, innovation, customer satisfaction and employee development.
We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.
Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees

 

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, and for more information on our Complete Clean Pledge, please click here.

 

Responsibilities

  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
  • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
  • Advise and review rental charges; and provide an accurate receipt to the customer.
    Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
  • Complete return transactions with 100% accuracy.
  • Inquire about service, satisfaction and document dissatisfaction.
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
  • Use of proper statement to determine if vehicle is being returned with full tank of gas.
  • Complete a service alert for any mechanical and or body damage communicated by the customers.
  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
  • Keep lot organized for ease of access and traffic flow.
  • Management reserves the right to modify, change or delete duties assigned.

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years old
  • This position requires a valid Driver's License
  • High School Diploma or G.E.D. required
  • Minimum of 1 year customer service experience  
  • Must have basic computer skills 
  • Must be able to speak, read and write English
  • Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future
  • Must have open availability. Apart from religious observances, must be available to work 40 hours/week and able to work days, nights, weekends and holidays.

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.

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