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  • Primary LocationMadison, WI - US

  • ScheduleFull-Time

  • Date Posted07/11/2024

  • Promote-From-Within Culture

  • Build Leading-Edge Customer Facing Technology Solutions

Your raw talent

We'll shape it into something special

Information Technology at Enterprise Mobility shapes the landscape of our business and the transportation industry. Here, you will be part of a growing innovative IT organization with access to the latest technology to build tools and systems helping to get our customers to their destinations faster. What does this mean for you? It means an opportunity to work with leading-edge technology alongside a team that is just as enthusiastic, creative and curious as you are. We believe the key to finding the best solutions is listening to and empowering our team and giving everyone an equal voice.

Your abilities

What you'll need to bring to the table

  • Solutions Focused
  • Agile
  • Creative
  • Influencer
  • Leadership Potential
  • Technological Expert

Your IT career

Here's what you need to know

Entegral Associate Customer Delivery Manager - Remote

Job ID 484505 Madison, WI Job ID 484505

Overview

Entegral is seeking a motivated, adaptable, career-minded  teammate who would like to utilize their skill set in a thriving agile-methodology environment. We offer competitive career advancement opportunities, a comprehensive benefits package and  promote a work-life balance. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

 

ABOUT THE ROLE

 

The Associate Customer Delivery Manager (ACDM) provides product and technical guidance to customers implementing SaaS solutions supporting the insurance replacement and automotive repair markets. The ACDM is responsible for all aspects of Delivery from discovery to retention and includes consultation, project management, integration support and training. As a self-starter, experience in critical thinking, project management and Agile methodologies plays an essential role in ensuring Entegral is the best in class SaaS organization.

 

ABOUT ENTEGRAL

 

Entegral is a SaaS business-to-business solution that enhances the customer experience from the moment after an accident to the completion of the claim. Entegral  is an integrated software platform that enables communication and collaboration between tens of thousands of collision repair shops, insurance providers and other industry professionals around the world. Owned by Enterprise Mobility, the world’s largest car rental provider and operator of the Enterprise Rent-A-Car® brand, Entegral complements the value of Enterprise’s acclaimed Automated Rental Management System (ARMS®) software by increasing efficiency throughout the claims process.

 

We are a  global organization that strives to provide an inclusive environment where all employees can thrive. Our products reflect the diversity of our team and we work to ensure that our products meet the needs of all of our customers. At Entegral, we recognize the value of diverse perspectives in everything we do and strive to ensure employees of all backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. We refine and challenge our Agile mindset through various communities of practice, days of development, and innovation days.

 

Our culture values diversity, engagement, and discovery and we welcome you to join our team.

 

WHAT WE OFFER 

 

We are a  remote-first organization with remote and hybrid employees aligned to flexible teams from office locations in Missouri, Wisconsin and the United Kingdom. Residents of the following United States are invited to apply for remote work opportunities, as these are the locations Entegral has business licenses: AZ, CA, FL, IL, LA, MD, MI, MN, MO, NJ, NV, NY, OH, OR, PA, TN, TX, VA, WA and WI.

 

Entegral is an equal opportunity employer committed to hiring a diverse workforce.

The compensation information below is provided in compliance with job posting disclosure requirements in New York.

 

Pay Range: [$65,500 - $78,600]

 

Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operational business needs. Depending on the position, compensation may also include bonuses. 

 

Entegral also offers a benefits package including paid vacation, paid parental leave, sick leave, and flex days; medical, dental, and vision insurance benefits; dependent spending account, health savings account, life and disability insurance; fertility benefits, Employee Assistance Programs; profit sharing and 401(k) employer match.

Responsibilities

  • Manage multiple medium deliveries and assists with medium to large complex global SaaS delivery projects to completion ensuring customer relationship success, working with multiple resources and managing project teams effectively
  • Assists with work plans to deliver projects contractually defined in the Statement of Work; define and communicate tasks and milestones to track work effectively and communicate openly with internal and external stakeholders at all levels to ensure project status is visible and accessible   
  • Serve as the primary escalation point for owned small/medium projects regarding implementation and product delivery issues and risks; practice effective risk management and change management processes to minimize exposure, working with senior management to implement solutions   
  • Coordinate and/or execute the completion of software setup configuration with project resources, ensuring deliverables and configurations are on time, within budget and meet quality standards  
  • Coordinate and facilitate customer user acceptance testing and product training with customer stakeholders and users   
  • Manage software launch activities with the customer, Product, IT and Contact Center for small/medium deliveries and assist with coordination for large or complex deliveries
  • Conduct interim and post-project reviews; assess the need for an recommend improvements for future projects; champion new processes and methodologies within the Customer Success, Customer Delivery team and throughout the global enterprise

Equal Opportunity Employer/Disability/Veterans

#LI-REMOTE

Qualifications

Required: 

  • Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
  • Bachelor's degree
  • 2+ years of customer facing project coordination experience in the SaaS sector in one of the following areas: Business Systems Analyst, Project Management, Customer Retention, or Sales Support
  • Must be located in one of the following locations: AZ, CA, FL, IL, LA, MD, MI, MN, MO, NJ, NV, NY, OH, OR, PA, TN, TX, VA, WA or WI

Preferred:

  • Experience working hands on in an Agile framework
  • Strong working knowledge of Google Suite, MS Office Products and other enterprise collaboration tools

Our benefits

Working for a great company comes with rewards

  • Health and Wellfare Benefits

  • Profit Sharing and 401(k) Match

  • Flexible Schedules and Remote Work

  • Casual Work Environment

Our company culture

Our doors are open.

Ours is an inclusive environment. From employees to customers to business partners, we embrace the differences that make us successful and unique.

We strengthen our communities – one neighborhood at a time.

The Enterprise Mobility business began in neighborhoods. We owe our success to the people in the communities where we live and work. We're committed to supporting them and growing – together.

"Regardless of your role in IT, you are encouraged to be an active participant in helping to find a solution, which ultimately challenges you and provides you with stretch opportunities.”

Lynn S.
IT Director

Careers

Information Technology Opportunities

Roles Include:

  • Internships and Entry-Level Roles
  • Engineers
  • Architects
  • Project Managers
  • Business Analysts
  • People and Technology Leaders
  • …and others. A variety of roles are available across our IT Functions.

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