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Senior Manager - ARMS Business Solutions (Madison, WI)

Job ID 234801
Location Madison - WI - US


ARMS Business Solutions is a web-based vendor providing services and software solutions to insurance companies, vehicle manufacturers, fleets, and collision repair centers. Our mission is simple: to bring all stakeholders in the collision repair industry together in a way that benefits everyone. Our web-based software solutions are designed to enhance performance management with complete transparency, concise measurements, and seamless data integration. We believe in the power of key performance indicators to drive improvement.

We’re on the lookout for ambitious and talented career-minded professionals who would like to enhance their current skill set while working in a thriving office environment. We offer competitive opportunities, great benefits, and promote a balance between work and life.




The Senior Manager-ARMS Business Solutions will be responsible for leading a dynamic and talented development team to optimal product and application delivery.  In this role, you will define goals, objectives, processes and resourcing of the team.  The Sr. Manager is also responsible for key implementation projects and development resources, ensuring each project is completed on-time and the teams are trained and capable of delivering within scope and budge.  You will manage all phases of application delivery.  This includes analysis, design, development, testing and deployment to meet our stakeholder’s needs. You will be responsible for project planning, scheduling, risk management, scope management, internal and external communications, status reporting, and resource management (internal and partners). 

Key Areas of Responsibility

  • Balance and manage operational and business concerns to ensure consistent delivery of quality products and services
  • Contribute to strategies for improving time to market of applications across various product lines
  • Oversee complex customer issues and ensure effective and long-term problem resolution
  • Manage data on customer failures, identify trends and communicate results to cross functional partners in product development and the business
  • Employ an engaging and professional leadership approach built on collaboration, transformational leadership principles, and diversity and inclusivity
  • Lead a team comprised of various levels of resources including Project Managers, Business Analysts, Architects, Lead/Senior/Base-Level engineers and Test Engineers
  • Motivate and guide employees to accomplish team and individual goals
  • Tactical and strategic planning and execution as well as escalation awareness
  • Robust understanding of IT security and compliance remediation activities

Equal Opportunity Employer/Disability/Veterans




  • Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
  • Must currently reside in or be willing to relocate to the Madison, WI area
  • Must be committed to incorporating security into all decisions and daily job responsibilities
  • Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
  • Must have 5+ years’ experience successfully leading cross functional, onsite and virtual teams in global software development, including but not limited to: product/service delivery, release management and production support
  • Manage and lead project resources to ensure work required to complete the project is successfully executed within scope, time and cost with the client’s satisfaction
  • Must have strong project planning and management skills
  • Lead, mentor and motivate team members to maximize their potential, to deliver high quality deliverable and take pride in their work
  • Proven transformational leadership capabilities with the ability to establish and maintain solid working relationships across business and IT teams
  • Multiple proven successes in driving results and accountability through Key Performance Indicators, using a variety of methods and tools/technology
  • Remains calm and confident in the face of change and adversity
  • Must be highly successful in the execution of projects that collaborate with various IT teams, able to successfully manage and balance multiple concurrent team projects
  • Must possess the ability to develop people at various levels in their career that lead to successful high-performing teams
  • Must possess strong personal management skills emphasizing time management, organization and attention to detail
  • Must possess strong multitasking skills while prioritizing and maintaining attention to detail
  • Must possess persuasive, collaborative business acumen with the ability to strategically collaborate with business partners
  • Must possess the ability to effectively present concepts to both technical and non-technical leaders
  • Must have strong, polished communication skills, both written and verbal
  • Must possess initiative, results-oriented drive and a solid work ethic requiring minimal direction
  • Must possess effective analytical, problem-solving and decision-making skills
  • Must have resiliency in the face of changing priorities and requirements
  • Candidates must meet or exceed all minimum criteria above


  • A bachelor's degree in computer science, Management Information Systems, related field or equivalent work experience
  • Experience in insurance and/or collision industries
  • Experience in Agile methodology using JIRA and Confluence
  • Experience supporting cloud-based large scale or high-transactional volume SaaS products
  • Possess basic understanding of how different technologies are effectively utilized in software development
  • Lifelong learner who maintains job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Maintains and cultivates an active professional network for the purposes of pipelining future hires; stays current in local/regional IT market to understand competition and talent sources

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