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Car Sales Customer Service Representative

Job ID 417215 Mobile, AL

Overview

Enterprise Rent-A-Car's Car Sales Division has an immediate opening for a Car Sales Customer Service Representative at our Mobile, AL dealership. The Car Sales Customer Service Representative will provide a high level of customer service and support to both internal and external customers. This person is also responsible for helping support the finance and sales transactions during the sales process, as well as post-sale customer service. This role is a full-time position to provide administrative support to the Car Sales Dealership.  

 

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

 

Responsibilities

Customer Service

  • Assist in post-sale vehicle trade-in follow up, including collecting clean titles, assist with trade payoffs and following up with the team responsible for trade sales
  • Follow up with customers to collect information/documents needed for funding
  • Follow up with customer post-sale to help ensure that aftermarket vehicle options are installed
  • Handle customer inquiries related to financing, warranties or other customer service issues
  • Track all customer requests in Salesforce (CRM system)

Administrative

  • Organize and ensure accuracy and completion of all paperwork for each customer transaction
  • Collect and review all information and paperwork sent to shared services 
  • Assist in monitoring Weekly Status Report (WSR) and notifying mgmt. of discrepancies
  • Complete monthly reporting for shared services and management
  • Complete and send DMV paperwork
  • Follow up with reconditioning on previously ordered keys and manuals for current dealership inventory
  • Accounts payable and receivable support (including review of CRS/deposit 2150 report)
  • Tag and title follow up for current dealership inventory
  • Assist with ECOA (Equal Credit Opportunity Act) File review

Finance Support

  • Review credit applications for accuracy and compliance
  • Complete final sale paperwork with customers (obtain signatures)
  • Follow up with lenders on all funding, including discrepancies, delays or questions

Miscellaneous

  • Maintain files for the dealership
  • Understand and comply with federal, state and local regulations that affect used-vehicle and finance departments.
  • Complete annual compliance training
  • Print FTC and Price stickers
  • Notary Services for dealership

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years old
  • Must have a High School diploma or GED
  • Must have a minimum of 2 year of administrative experience
  • Strong PC skills and working knowledge of Microsoft Office applications (Word, Outlook, Excel) required
  • Must have a valid unrestricted driver's license with no more than 2 moving violations and/or at fault accidents within the past 3 years
  • No drug or alcohol related convictions on driving record (DUI/DWI) in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must be living within a reasonable commute of no more than 1 hour to the location you are applying to within 30 days of anticipated start date
  • Must be able to read, write and speak English
  • Aside from religious observations, must be available to work a full-time schedule averaging 45 hours weekly including Saturdays

 

 

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