Part Time Seasonal Lot Customer Assistance Representative

Job ID 274785 Myrtle Beach, SC

Overview

The Part Time Seasonal Lot Customer Assistance Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Part Time Lot Customer Assistance Representative will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and assist the Airport team through the rental process.

 

**Must be available to work a part time schedule 25hrs/week (available shifts Saturday-Monday 5:30AM-1:30PM, 10:00AM-6:00PM, 4:00PM-12:00AM)**

 

Responsibilities

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person (usually outdoors)
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist customers during the check in process of the vehicle
  • Assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years old
  • Must be willing to accept $11/hour
  • Must have at least 1 year prior customer service, retail or sales experience
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Applicant cannot have interviewed for this position with Alamo Rent-A-Car, Enterprise Rent-A-Car or National Car Rental within the last 6 months
  • Must be available and willing to work outdoors
  • This is a seasonal position lasting no more than 150 days
  • Must be available to work a PART TIME schedule Saturday-Monday (available shifts: 5:30AM-1:30PM, 10:00AM-6:00PM, 4:00PM-12:00PM)
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