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FT Seasonal Customer Assistance Representative

Job ID 312019 Midtown, NY


 The Senior Customer Assistance Representative (SCAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The SCAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a home city branch location.


Please note that this is a seasonal position that requires you to be available on May 1st, 2020 through September 30, 2020. This position will have an end date on or before September 30, 2020




This position will work 40 hours per week during office hours.

  • M-F 7am-7pm
  • Sat 8am-1pm
  • Sun 3pm-9pm 

This will be for our Enterprise branches located in Manhattan. 



  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans


    • Must have two years of college experience OR two years of customer service experience
    • Must be at least 18 years old
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
    • Must be able to read, write, and speak English.
    • Must be living within a reasonable commute of no more than 1 hour to the location(s) listed above within 30 days of anticipated start date
    • Must be willing to accept the hourly compensation of $15.50/hour
    • Aside from religious observations, must be available to work during business hours listed below: 
      • M-F 7am-7pm
      • Sat 8am-1pm
      • Sun 3pm-9pm 
    • Based on business need and applicant availability we will create a set schedule at a future date.  
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