Overview

Enterprise Holdings has an exciting opportunity for a full-time Customer Experience Representative. 

This is a great opportunity to work with a fantastic team and get experience with a well known and highly regarded company. Our environment is fun and friendly and we have a team oriented and results driven culture. 

The responsibilities in this position include providing a high level of customer service to customers, primarily face-to-face and supporting their rental needs. The CXR will also offer company approved services and products to provide a positive experience for all customers.  This individual facilitates the rental process through verifying all necessary driver information to provide for an efficient and timely rental and return experience. 

This position pays between $17.42 / hour - $22.25 / hour ($17.42 / hour plus monthly bonus opportunities). Average monthly commission bonuses is $650 per month.  

In addition to this compensation, we offer a comprehensive benefits package which includes:

• Medical, dental, and vision insurance options
• Paid vacation time 
• Paid Holidays 
• 401(k) with company match 
• Profit sharing
• Employee discounts

The available schedule:

Tuesday, Wednesday, Thursday, Friday, Saturday: 6:00pm to 2:00am

This is located at the Philadelphia International Airport - 1 Arrival Road, Philadelphia, PA 19153.

Responsibilities

• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age
• Must have a minimum of 2 years customer service experience in retail, sales or guest services
• Must have a valid driver's license
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be living within a reasonable commute of no more than 1 hour to the location listed above within 30 days of anticipated start date