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Replacement Rental Representative

Job ID 384909 Phoenix, AZ


Enterprise Holdings is looking to add to our Replacement Rental Representative team! This Replacement Rental Representative acts as a liaison between our internal (branch personnel) and external (insurance adjusters & body shops) partners. This position will return to a safe and clean building in 2022.


If you…

  • Take action to meet goals and objectives
  • Communicate effectively with your team and business partners via email and phone
  • Readily adapt to change

… Then this may be the perfect opportunity you’ve been searching for!


We Work Hard and Reward Hard Work!  This position offers a compensation package of $ 16.50 / hour and includes paid virtual training, full-time benefits including medical, dental & vision, 401k with a company match of up to 3% and profit sharing, paid time off, employee discounts and much more.


Schedule: Our training is conducted virtually (you will attend training from the comfort of your own home, remotely!) and the schedule for that training is 8a-4:45p CST. This training will run for 3 consecutive weeks. The post training schedule for this position offers a flexible start time between 7a - 9a CST Monday-Friday.


As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.



  • Provide day-to-day account support including reservation capture and branch follow up, callback procedure, adjuster/body shop calls, ERAC Technology, AR procedures & direct adjuster and account interaction and troubleshoot and resolve basic issues
  • Perform body shop and adjuster callbacks for the group/region
  • Partner with branches for all replacement rental questions and needs
  • Assist with ARMS® reservations, ARMS® message waiting and no-show reservations
  • Assist with accounts receivable collections
  • Assist the insurance company with rental management goals:

    • Reduce loss adjustment expenses (LAE)

    • Increase customer service

    • Monitor rental severity

  • Work to increase referrals from active account
  • Market the benefits of using Enterprise to insurance personnel
  • Seek to improve job performance through self-assessment, skill development, training and goal setting
  • Maintain a regular and reliable level of attendance and punctuality
  • Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans     


  • Must currently live in the state of Arizona
  • Must be a current resident of Phoenix
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. 
  • Must be at least 18 years old
  • Bachelor's degree preferred
  • Must have at least 6 months of insurance and/or customer service experience
  • Must have proficient navigation skills and knowledge of Microsoft Office Applications (Word, Excel, Powerpoint, Outlook)
  • Must be able to work a Monday-Friday schedule 7a - 9a CST start
  • Must be willing to return on-site
  • This position requires 1%-5% travel for training and meetings
  • Virtual meetings/training will require on-camera attendance by webcam. 
  • Must be able to meet all current work from home technical requirements

Work From Home Technical Requirements:

  • Must have a Windows PC or Mac (no Chromebooks) with compatible OS versions: Windows 10 or macOS (newest version)
  • Must have a computer USB headset with microphone
  • Must have a computer with webcam technology
  • Must have reliable and consistent high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless)
    • Minimum upload speed of 2mbps and minimum download speed of 5mbps
    • Use of wireless, hotspot or WiFi “air cards” are NOT ALLOWED
  • The address on your application must be your current, accurate permanent address


** Enterprise reserves the right to verify that your PC meets or exceeds the following requirements.

Apply Now