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Customer Assistance Representative Sr Redford, MI

Job ID 399789 Plymouth, MI

Overview

Enterprise is hiring for a FullTime Customer Assistance Representative. The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction.

  • This position pays $15 / hour 
  • Full Benefits Provided: Health, Vision, Dental, 401K, Paid Time-Off

The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support at our Plymouth location.

 

Responsibilities

  • Answer incoming calls (i.e. reservations, rate quotes, general questions, customer resolutions, for other branches, insurance companies, dealerships, and repair shops)
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Sell optional protection products, upgrades, fuel options and other additional equipment
  • Perform various administrative and basic accounting functions (i.e. research and billing support tasks, accounts receivables, process customer billings)
  • Perform miscellaneous and job-related duties as assigned 

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled

Qualifications

  • Must be at least 18 years old
  • Must have high school diploma and G.E.D.
  • Must have 6 months of prior customer service/retail/administrative support experience
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
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