Emerald Club Specialist

Job ID 249702 Portland, Oregon

Overview

 Equal Opportunity Employer/Disability/Veterans

 

National Car Rental at the Portland International Airport is looking to grow our team of Emerald Club Specialist!  Our Emerald Club Specialist is a role that focuses on ensuring professional, superior, friendly and efficient customer service specifically to the members of our National loyalty program. You greet our customers, assist with any questions, and ensure they have a great rental experience If you are a people-person who enjoys an active job, look no further! 

 

This is a full time position offering 40 hours per week. We offer benefits for our full time employees, including medical, dental, vision, paid time off, retirement, etc. Starting pay for the position is $12.25 per hour, plus performance bonuses available up to an additional $400 per month! Worried about parking at the airport? Don't be! We provide parking free of charge for our employees. We also get some pretty sweet discounts on rental cars, major cell phone plans, and more! 

 

Want to learn more? Apply today! 

 

 

Responsibilities

  • Greet Emerald Club members as they arrive on the lot making them feel valued and welcome and provide information in a professional and courteous manner
  • Assist members with questions and concerns and provide resolution as necessary
  • Review daily game plan in preparation for Emerald Service delivery
  • Review reservation manifest for special requests
  • Work productively with shuttlers, service agents, return service specialists and managers to ensure proper vehicle supply
  • Maintain clean, low mileage fleet mix that meets Emerald Club requirements
  • Complete vehicle inspections in accordance with priority guidelines
  • Ensure that vehicle hangtags are completed correctly
  • Return failed inspection units back to production for re-cleaning and service agent coaching
  • Facilitate change of equipment (COE) vehicles or additional equipment to meet customer's needs
  • Offer assistance with luggage as needed
  • Document and communicate customer service issues to management
  • Keep Aisle area organized and clean for ease of access and appearance of the facility
  • Direct customers to the exit booth, provide local directions, maps and return directions as needed
  • Identify and communicate areas of opportunity for improved Emerald Club service delivery

 Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years of age
  • Must have a High School Diploma or G.E.D.
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
  • Minimum of 6 months face-to-face customer service experience required
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be able to work the shift below.

 

 

 

Apply Now