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Emerald Club Service Specialist Full Time

Job ID 468861 Portland, OR

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.  Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. 

 

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for an Emerald Club Service Specialist. The Emerald Club Service Specialist will provide professional, superior, friendly, efficient service during all interaction and service delivery with Emerald Club Members as it applies to this position.

 

This full-time opportunity is located at 7240 NE Airport Way Portland, OR 97218 and starts at $16.70/ hour + monthly sales bonuses between $350 - $700 as well as an extra $80 monthly customer service bonus. 

 

The hourly base plus generous incentive plan provides the overall potential to earn up to $21.56/ hour or more!

 

Guaranteed 40 hours per week

 

We offer:

  • Paid time off
  • Paid holidays
  • Employee discount
  • Retirement savings plan including 401k + employer match
  • Health benefits for you and your family
  • Training and development

 

Must be able to work any shift ranging from 6am-midnight. (open to any days of the week); this schedule is determined on a shift bid & includes nights and weekends.

 

 

Responsibilities

We are hiring now for immediate openings.  Responsibilities include:

  • Welcome Emerald Club members using prescribed, appropriate dialogue as they arrive on the lot making them feel valued and welcome.
  • Provide information in a professional and courteous manner; Assist members with questions and concerns and provide resolution as necessary.
  • Review daily game plan in preparation for Emerald Service delivery; Review reservation manifest for special requests.
  • Work proactively with Drivers, Service Agents, Return Agents and Managers to ensure proper vehicle supply; Maintain clean, low mileage fleet mix that meets Emerald Club requirements.
  • Complete vehicle inspections in accordance with priority guidelines; Ensure that vehicle hangtags are completed correctly; Return failed inspection units back to production for re-cleaning and service agent coaching.
  • Facilitate change of equipment (COE) vehicles or additional equipment to meet customer’s needs.
  • Serve as a knowledgeable expert on the Emerald Club program, including marketing initiatives and various methods of delivery (MOD), all Levels of Service (LOS).
  • Understand and utilize radio communication codes in a professional manner.
  • Keep Aisle area organized and clean for ease of access and appearance of the facility.
  • Direct customers to the exit booth, provide local directions, maps and return directions as needed; Offer assistance with luggage as needed.
  • Perform other customer service related duties as determined by management to ensure our service meets the needs of our customers.

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years old
  • High School Diploma or G.E.D. required
  • Must have a minimum of 1 year prior customer service retail or administrative support experience
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be able to work any shift ranging from 6am-midnight. (open to any days of the week)
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