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Our customers are our business. It’s been that way since the very beginning. And our Customer Service teams help us deliver extraordinary service every day. They offer assistance. They listen. And they treat every one of our millions of customers with respect. Across a variety of roles and areas, our teams help to ensure our customers’ complete satisfaction.

Part Time Return Agent

Job ID 256764
Location Portland Intnl Airport - OR - US
Description

Equal Opportunity Employer/Disability/Veterans

 

National Car Rental and Alamo Rent A Car are looking for Part Time Return Agents to join our awesome team at the Portland International Airport! Our return agents greet our customers upon return of the rental car. They provide superior, friendly, and efficient customer service during the return process. If you enjoy helping customers, are detailed, and enjoy fast-paced work environments, this is the job for you! 

 

Starting pay is $12.25/hour and comes with performance incentives (the average incentive is an additional $2.11/ hour). This is a union position, so candidates have the option to bid on their shifts based off of seniority. As we service PDX, candidates must be able to work weekends and holidays. 


Responsibilities
  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
  • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
  • Advise and review rental charges; and provide an accurate receipt to the customer.
    Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
  • Complete return transactions with 100% accuracy.
  • Inquire about service, satisfaction and document dissatisfaction.
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
  • Use of proper statement to determine if vehicle is being returned with full tank of gas.
  • Complete a service alert for any mechanical and or body damage communicated by the customers.
  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
  • Keep lot organized for ease of access and traffic flow.
  • Management reserves the right to modify, change or delete duties assigned.

Equal Opportunity Employer/Disability/Veterans


Qualifications

  • Must be at least 18 years old
  • High School Diploma or G.E.D.  required
  • Minimum of 1 year customer service experience  
  • Must have basic computer skills
  • Must have a valid driver's license with no more than 2 moving violations within the last 3 years
  • No drug or alcohol related convictions on driving record in the last 5 years
  • Must be able to speak, understand, read and write English.
  • Must be able to work outdoors (parking lot and garage) in the elements with long periods of standing
  • Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future

 

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