Sr. Customer Assistance Representative

Job ID 266137 Reno, Nevada

Overview

 

Enterprise Rent-A-Car is the largest and fastest growing privately owned automotive rental and leasing company with over 9,000 branch offices worldwide, Enterprise ranks #1 in the Insurance Replacement Market with yearly revenues of over $22 billion.

  

The Sr. Customer Assistance Representative (Sr. CAR)  will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Sr. CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers.

 

 

Our Part Time Sr CAR positions require a commitment of 20-25 hours/week, depending on the schedule.

  • Sunday to Tuesday 4:00pm to 12:30am
  • Reno Airport Facility
  • $12.10 hr

 

 

Responsibilities

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers and accounts in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years old
  • High school diploma or GED equivalent required
  • Must have at least 12 months prior customer service retail or sales experience in the last 5 years
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be available for a part time commitment of 20-25 hours/week
  • Must be able ot work at the Airport in Reno, NV.
  • You must be able to work: Sunday to Tuesday 4:00pm to 12:30am




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