Overview

Enterprise Holdings has an exciting opportunity for a Customer Service Agent working in an Exit Booth!  

This position pays $15 / hour and is located at the Richmond International Airport location -

1 Richard E Byrd Terminal Drive., Richmond, VA 23250

Apart from religious observation, must be able to work one of the schedules posted below:  

• Wednesday – Saturday, 3pm – 1 am

Full-time employees are offered a comprehensive benefits package including:

• Health, dental, and vision insurance 
• Paid time off and paid holiday time
• Direct deposit
• 401k retirement investment plan with company match and profit sharing
• Access to Employee Assistance Program
• Discounts on renting vehicles
• Discounts on purchasing vehicles through Enterprise Car Sales

The Exit Booth Agent provides superior, friendly, efficient service during all aspects of the rental car assignment process; facilitates the rental process through verification and documentation of all necessary driver information and vehicle selection information for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

Responsibilities

• Prepare all rental documents accurately and completely.
• Verify car information and VIN number for security and car control.
• Provide additional service to Emerald Aisle members by offering our refueling option.
• Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.
• Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers.
• Provide all customers with undivided attention while assisting them at the exit booth.
• Make eye contact and greet all customers; thank customer at the conclusion of all transactions.
• Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.
• Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must have reliable transportation to and from work
• Must have a valid driver's license
• Must have no more than 2 convicted moving violations and/or at-fault accidents in the past 3 years (Total points on driving record cannot exceed 8 points).
• No drug, alcohol related violations in the past 3 years.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.