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Replacement Rental Representative

Job ID 358861 San Antonio, TX

Overview

Enterprise Holdings is looking to add to our Work from Home Replacement Rental Representative team! The WFH Replacement Rental Representative acts as a liaison between our internal (branch personnel) and external (insurance adjusters & body shops) partners.

 

If you…

  • Take action to meet goals and objectives
  • Communicate effectively with your team and business partners via email and phone
  • Readily adapt to change

… Then this may be the perfect opportunity you’ve been searching for!

 

We Work Hard and Reward Hard Work!  This remote position offers a compensation package of $15.50/hour and includes paid virtual training, full-time benefits including medical, dental & vision, 401k with a company match of up to 3% and profit sharing, paid time off, employee discounts and much more.

 

Schedule: The schedule for the virtual training is 8am-4:30pm CST Monday-Friday beginning on 8/9/2021. This training will run for 3 consecutive weeks. The post training schedule for this position has flexible start times between 7a - 10a CST Monday-Friday.

 

Responsibilities

  • Provide day-to-day account support including reservation capture and branch follow up, callback procedure, adjuster/body shop calls, ERAC Technology, AR procedures & direct adjuster and account interaction and troubleshoot and resolve basic issues
  • Perform body shop and adjuster callbacks for the group/region
  • Partner with branches for all replacement rental questions and needs
  • Assist with ARMS® reservations, ARMS® message waiting and no-show reservations
  • Assist with accounts receivable collections
  • Assist the insurance company with rental management goals:

    • Reduce loss adjustment expenses (LAE)

    • Increase customer service

    • Monitor rental severity

  • Work to increase referrals from active account
  • Market the benefits of using Enterprise to insurance personnel
  • Seek to improve job performance through self-assessment, skill development, training and goal setting
  • Maintain a regular and reliable level of attendance and punctuality
  • Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans      #LI-REMOTE

Qualifications

  • Must currently live in the state of Texas
  • Must be a current resident of San Antonio
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. 
  • Must be at least 18 years old
  • Bachelor's degree preferred
  • Must have at least 6 months of insurance and/or customer service experience
  • Must have proficient navigation skills and knowledge of Microsoft Office Applications (Word, Excel, Powerpoint, Outlook)
  • Must be able to work a Monday-Friday schedule starting between 7a - 10a CST
  • Minimal travel may be required for meetings and training  
  • Virtual meetings/training will require on-camera attendance by webcam. 
  • Must be able to meet all current work from home technical requirements

Work From Home Technical Requirements:

  • Must have a Windows PC or Mac (no Chromebooks) with compatible OS versions: Windows 10 or macOS (newest version)
  • Must have a computer USB headset with microphone
  • Must have a computer with webcam technology
  • Must have reliable and consistent high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless)
    • Minimum upload speed of 2mbps and minimum download speed of 5mbps
    • Use of wireless, hotspot or WiFi “air cards” are NOT ALLOWED
  • The address on your application must be your current, accurate permanent address

 

** Enterprise reserves the right to verify that your PC meets or exceeds the following requirements.

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