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Agente de Servicio-Customer Assistant Representative,Sr.-**Seasonal- Full Time** (San Juan Airport)

Job ID 211711
Location San Juan - PR - US
Equal Opportunity Employer/Disability/Veterans     The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular part time and full time.                                                                       ***   This is a Seasonal Summer Full Time Position *** **Esta Posición es de Temporada de Verano a tiempo  completo** **This is an operation that opens night shifts and weekends**

- Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors - Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned - Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone - Meet and greet customers in a friendly and timely manner - Provide directions and general assistance - Assist to assess condition of rental upon return - Process returns, check-ins and exit kiosk transactions - Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed - Understand and communicate rental terms and conditions, vehicle features and other services  -  May sell optional protection products, upgrades, fuel options and other additional equipment - Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance  - Clean vehicle interior and exterior by hand or by operating washing equipment when needed - Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing - Perform miscellaneous and backup duties job-related duties as assigned

- Must be at least 21 years old - Must be bilingual (Spanish & English) - High school diploma or GED equivalent required - Some college preferred - Must have a valid drivers license - Must have at least 1 year prior customer service retail or administrative support experience - Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years - No drug or alcohol related conviction on driving record in the past 5 years - Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

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