Customer Service Representative - Venice
The Full Time Customer Assistance Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Assistance Rep will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
This position will work 40 hours per week working at the following location:
5664 Fruitville Rd, Sarasota, FL 34232
We offer a robust Benefits Package including, but not limited to:
- Competitive Compensation - This position offers compensation of $16 per hour with a 40 hour work week.
- Paid Time Off, starting with 12 Days off per year and 6 paid holidays
- Health, Dental, Vision insurance; Life Insurance; Prescription coverage
- Employee discounts on car rentals, car purchases and much more!
- 401(k) retirement plan with company match and profit sharing
- Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns, check-ins and exit kiosk transactions
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
- Understand and communicate rental terms and conditions, vehicle features and other services
- May sell optional protection products, upgrades, fuel options and other additional equipment
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
- Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
- Must be at least 18 years old
- High school diploma or GED equivalent required
- Must be able to read, write, speak and understand English
- Must have at least 1 year prior customer service, retail or administrative support experience
- Must have a valid drivers license with no more than 1 moving violation and/or at-fault accident on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.