We are excited to announce the opportunity for an Accounts Coordinator. In this role you will will prioritize assigned business accounts and make daily calls to accounts with balances past thirty (30) days. It will also include scheduling and conducting follow up calls to address balances and disputed items.
This position will be remote work from home due to the current Covid-19 safeguards but could include some required training in the building. Working hours will be Monday through Friday with flexible start and end times for an 8 hour workday that cover the core hours of 9:00am-3:00pm.
This position is located in St. Louis, MO 63132.
- Contact accounts as needed to collect and follow up on past due balances.
- Maintain clear and concise notes listing accurate information given; documented in People-Soft, Odyssey or other databases as required.
- Contact management and sales prior to sending memo notifying accounts of credit suspension.
- Research and resolve disputed rentals, including prepare appropriate adjustment (CCRI) requests and follow up with customer on disputes within thirty (30) days.
- Report issues concerning payment of accounts to the Team Lead or Supervisor.
- Request and send reprints (paper or electronic) of invoices, statements, and vouchers to accounts as needed.
- Maintain all aging balances within percentage requirements determined by management.
- Attend weekly collection meetings; provide account status and documentation to the Supervisor to ensure collection goals are met, discuss workload and promote teamwork between AR personnel.
- Perform additional analysis and reporting as requested by management.
- Assist with training of Accounts Receivable Specialist I associates.
- Assist Supervisor or Manager with any tasks or duties as requested
- Maintain a regular and reliable level of attendance and punctuality
- Perform miscellaneous job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
- College degree preferred - high school diploma or equivalent required.
- Must have 1 year Account Receivable, Business to Business collections and /or customer service experience using a computer on a daily basis required
- Intermediate Excel skills required
- Apart from religious observations, must be able to work Monday-Friday 40 hours/ work week
- Must be willing to accept starting pay of $16/hour.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- For flexible or full remote work from home positions, reliable high speed Internet connection and dedicated work space are required.
Knowledge, Skills, and Abilities:
- Ability to communicate effectively with the AR staff in addition to the sales team and other internal departments
- Set priorities and organize workload to ensure optimum efficiency and to analyze and resolve account discrepancies.
- Customer service is a plus
- Bilingual is a plus
- People-Soft Financial experience a plus