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Claims Support Coordinator - Fleet Management

Job ID 312770 St. Louis, MO


The Risk Management Department of Enterprise Fleet Management has an exciting opportunity for a Claims Support Coordinator. With this opportunity, you will be entrusted to serve as the front-line risk management support for our Enterprise clients and partners and the behind-the-scenes operational expert for our administrative support staff and sales teams. If you are a professional, self-motivated team player that enjoys both working in a fast paced environment and delivering exceptional customer service professionally and promptly, we want to talk to you! The Risk Management Department offers a hands-on learning environment where you will receive the guidance, mentoring, and support. In this role, you will be able to excel at customer service, loss control and operations allowing you to grow your career in multiple disciplines. Our Administrative Campus in Olivette, MO offers varying schedule options with possible work from home opportunities after 90 days in the position. The work schedule is Monday through Friday with no weekend requirement at this time.


The starting salary for this position, based on a 40 hour work week, is $36,000 to $40,000 based on experience. Department Certifications are offered after 90 days in the position for additional compensation opportunities. There may be opportunities for additional compensation based on overtime volume and project needs.


This position is located at: 9315 Olive Blvd, St. Louis, MO 63132


  • Main point of contact for Fleet Management customers and groups that call and/or email the Risk Management Department
  • Act as a liaison between EFM Groups, customers and the Risk Management teams
  • Initiate customer calls upon new customer set-up to develop customized profiles and communicate procedures
  • Administer first report of loss through communication with fleet driver, fleet contact or group personnel
  • Create and assign new claims including Full-Insurance, Accident Management, Outside Total Loss and Glass
  • Assign claim status based on initial negligence of driver and applicable law
  • Refer customers to approved body shops and arrange tows and rentals with continual follow-up through repair process
  • Extend substitute rentals and finalize bill for payment as needed
  • Follow-up with repair shops to confirm arrival of vehicle, repair time calculation and validation of downtime
  • Identify damaged aftermarket equipment is repaired properly and through appropriate vendors
  • Communicate claims status with customers and Groups including recovery efforts, repair and rental status
  • Understand lease type, term, book and market value for customer and group claim specific discussion
  • Discuss cycle and total loss claims with group personnel and customer
  • Participate and lead prospect calls and customer training upon request
  • Communicate loss history with group personnel as needed
  • Research and communicate billing questions, errors and concerns as needed
  • Handle after-hour payments for release of vehicles upon request

Equal Opportunity Employer/Disability/Veterans


Minimum Qualifications include:

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Minimum 2 years customer service experience Minimum 1 year of administrative support in a professional office environment
  • Bachelor’s Degree Preferred
  • Intermediate PC skills; including Excel, Word, Outlook
  • Ability to obtain or currently hold an Associate in Claims (AIC) designation in Auto and Foundation Curriculum
  • Call center experience preferred
  • Familiarity of insurance, claims, underwriting and insurance terminology, preferred

Qualified Candidates must possess the following competencies:

  • Ethics and Values

    • Demonstrates honesty and integrity
    • Commits to excellent performance and produces quality work
    • Is driven and self-motivated to achieve goals and objectives
    • Supports diversity and contributes to an inclusive work environment
  • Executing

    • Takes action to meet goals and objectives
    • Follows a business plan
    • Accomplishes tasks according to the direction and instructions provided
  • Customer Service

    • Provides excellent service to both internal and external customers
    • Meets others’ needs in a timely manner and with a positive attitude
    • Places others’ needs above one's own needs
  • Detail-Oriented

    • Demonstrates a strong attention to detail
    • Provides facts and details when conveying information
    • Thoroughly reviews information for accuracy and consistency
  • Analyzing

    • Gathers and examines information from multiple sources
    • Studies facts and details
    • Considers past experiences and history
  • Communication

    • Effectively communicates both verbally and in writing
    • Clearly communicates messages, thoughts, and ideas to others
    • Demonstrates strong presentation skills
  • Flexibility
    • Readily adapts to change
    • Moves easily from one task or responsibility to another
    • Is able to perform tasks or complete processes in ambiguous situations
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