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Claims Support Representative - Fleet Management

Job ID 332132 St. Louis, MO

Overview

Are you a recent college graduate looking for a great company to jump-start your career?  Are you eager to make a career change to a company that puts Customer Service first? If you answered “yes” to either of these questions, this opportunity could be just for you! Due to growth and promotions, Enterprise Fleet Management has an exciting opportunity for a Claims Support Representative! Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. Additionally at Enterprise, we pride ourselves on giving back to the communities where our business partners and employees live and work and offer unique opportunities for our employees to take part in many worth-while non-profit initiatives!

 

In this role, you will be a member of our Risk Management Department and serve as a customer service expert through daily interaction by phone and email. A typical work week is 40 hours per week, Monday through Friday between the hours of 8-7pm. You will have a set schedule that is typically 8-5 four days of the week and one day 10-7. After one year in the role, additional promotional advancement opportunities are available within Risk Management. Our Administrative Campus in Olivette, MO offers varying schedule options with work from home flexibility.

 

The starting salary is $32,000 - $34,000 per year based on experience with the opportunity to earn approximately $2K more within the first year after passing department certifications! In addition, we offer full benefits, 401K, profit sharing and great discounts.

 

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

 

Responsibilities

  • Process incoming phone calls and initiate outbound calls with customers, vendors, insurance agencies, companies, group personnel, as they relate to our risk management and insurance programs
  • Facilitate the coordination of glass claims and roadside assistance with customers and national vendors based on customer need
  • Negotiate with glass and tow vendors to ensure fair and accurate pricing
  • Communicate with management and customers on losses that exceed approval limits
  • Administer third party liability claim reporting by submitting information to applicable brokers and carriers
  • Distribute or assist with voicemail and mobile app inquiries for claim team members    
  • Initiate first party claims, determine repair facility and assign appropriate responsibilities to department teams
  • Validate, extend and monitor rentals that are part of active claims, updating information in multiple systems as needed

Equal Opportunity Employer/Disability/Veterans

Qualifications

Minimum Qualifications include:

  • Minimum of six months of administrative support experience
  • Minimum of one year of customer service experience
  • Previous experience working in a call center or reception position preferred
  • Previous experience drafting, composing and editing communications preferred
  • Intermediate skills of Microsoft Office applications (Word, Excel)
  • Must be authorized to work in the United States and not require sponsorship from our company now or in the future
  • Must be willing to accept a salary in the range of $32,000-$34,000 annually

Competency Based:

 

Executing

  • Takes action to meet goals and objectives
  • Follows a business plan
  • Accomplishes tasks according to the direction and instructions provided

Customer Service

  • Provides excellent service to both internal and external customers
  • Meets others’ needs in a timely manner and with a positive attitude
  • Places others’ needs above one's own needs

Detail-Oriented

  • Demonstrates a strong attention to detail
  • Provides facts and details when conveying information
  • Thoroughly reviews information for accuracy and consistency

Analyzing

  • Gathers and examines information from multiple sources
  • Studies facts and details
  • Considers past experiences and history

Communication

  • Effectively communicates both verbally and in writing
  • Clearly communicates messages, thoughts, and ideas to others
  • Demonstrates strong presentation skills

Flexibility

  • Readily adapts to change
  • Moves easily from one task or responsibility to another
  • Is able to perform tasks or complete processes in ambiguous situations

 

 

 

 

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