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Client Account Coordinator - Fleet Management

Job ID 331726 St. Louis, MO

Overview

Enterprise Fleet Management, an affiliate of Enterprise Holdings, currently has an immediate opening for a Client Account Coordinator. This position will be responsible for the accounting administrative functions within Fleet Management. Those functions include, but are not limited to, researching billing questions and contacting customers on accounts receivable balances. In addition, the Client Account Coordinator will be the main point of contact for accounts receivable and billing questions for the local sales teams, administrative offices and external customers. The ideal candidate is a team player who is detail-oriented, organized and has the ability to develop relationships while displaying excellent customer service. After an initial training period, this position offers an option of a work from home rotation.

 

This position offers a competitive compensation package that includes:

 

  • Minimum starting pay is $37,500-$39,000 depending upon relevant experience
  • 401k, Profit Sharing and Full Benefits

This position is located at: 9315 Olive Blvd, St. Louis, MO 63132.Currently, this position will train and work from home as a safety precaution due to COVID -19.  When it has been determined that office work is safe to return to, this position will remain flexible and offer opportunities for on-site and work from home options.

 

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

 

Responsibilities

  • Research and contact customers on accounts receivable balances on a daily basis via phone and email to obtain payment and negotiate a payment plan when necessary.
  • Act as a subject matter expert for billing and AR by providing timely and accurate responses to escalated issues/questions from both the local office and customers
  • Identify customers that are in a risky position and provide problem resolution when needed
  • Pro-actively escalate problem accounts to AR Supervisor, AR Manager, and group Finance Managers based on risk / equity position, amount of past due and bad debt impact
  • Complete detailed account reconciliations and apply payments to ensure all rules of asset backed financing are followed
  • Perform account maintenance in PeopleSoft AR in compliance with accounting policies
  • Partner with other departments and local offices to research and process billing and accounting transactions
  • Review, research, and clear AR balance sheet accounts
  • Manage banking information of customers for automatic and manual electronic funds transfers
  • Other duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

Minimum Qualifications Include:

  • Must be willing to accept $37,500-$39,000 per year based on experience
  • Minimum 2 years accounting, billing or AR experience
  • Minimum 2 years customer service experience
  • Intermediate proficiency with MS Excel
  • Some college coursework in Accounting or Business preferred
  • Accounting Software knowledge preferred (Quickbooks, PeopleSoft Financials, etc)
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Qualified candidates must possess the following competencies:

 

Executing

  • Takes action to meet goals and objectives
  • Follows a business plan
  • Accomplishes tasks according to the direction and instructions provided.

Customer Service

  • Provides excellent service to both internal and external customers
  • Meets others’ needs in a timely manner and with a positive attitude
  • Places others’ needs above one's own needs

Detail-Oriented

  • Demonstrates a strong attention to detail
  • Provides facts and details when conveying information
  • Thoroughly reviews information for accuracy and consistency

Problem Solving

  • Determines the best solution based on the facts available
  • Addresses problems in a timely manner
  • Provides multiple solutions (when applicable) for resolving problems

Communication

  • Effectively communicates both verbally and in writing
  • Clearly communicates messages, thoughts, and ideas to others
  • Demonstrates strong presentation skills

Resilience

  • Maintains a steady and positive attitude in challenging situations
  • Handles rejection and criticism well
  • Is not easily discouraged
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