Overview

Enterprise Fleet Management, an affiliate of Enterprise Holdings has an exciting opportunity for a Client Support Coordinator!  This person will process billing and assist Fleet Management customers with billing and invoice questions. The Client Support Coordinator will partner with Enterprise Fleet Management (EFM) groups and internal teams to ensure customer's questions are answered in a timely manner by providing billing expertise, proper follow up, and escalation of billing and invoicing opportunities The ideal candidate will be detail oriented, able to juggle multiple responsibilities while meeting deadlines and have a strong commitment to customer service.

Working under our Business Management Department, this person will be responsible for processing purchase options for multiple fleet groups and will be the main contact for customers, drivers and groups on all related questions.  The coordinator will also provide clients with excellent client service throughout the sale process and research and respond to questions for Enterprise Fleet Management (EFM) clients and Groups in a timely manner. The ideal candidate will possess exceptional customer service, organizational and communication skills accompanied with strong attention to detail.

This position works 40 hours per week and offers a flex schedule! The starting salary range is between $44,400-$53,300, depending on experience and skill level. In addition, we offer full benefits, 401K, profit sharing and great discounts! 

Our office is located at 9315 Olive Blvd, St. Louis, MO 63132. This position is primarily work from home with the occasional opportunity to come into the office for team building activities and meetings. 

Responsibilities

• Process billing for EFM lease customers and provide billing support on behalf of EFM Groups, including handling and resolving issues to ensure timely payment
• Monitor, prioritize and respond to billing requests and inquiries received via phone and email from external customers, executives, EFM Groups and internal staff. Research inquiries by partnering with other teams, departments and regional groups
• Resolve accounting requests by researching issues using EDGE and PeopleSoft billing services and processing billing correction entries as needed
• Escalate problem invoices to internal teams based on level of complexity to ensure a timely response
• Generate AR reporting to provide to senior management as needed

Equal Opportunity Employer/Disability/Veterans

Qualifications

Minimum Qualifications Include:

• Must live in St. Louis metropolitan area  
• One to two years successful experience in client communication
• Two years successful experience analyzing data, troubleshooting and identifying issues
• One year in accounting, billing, or AR/AP preferred or PeopleSoft Financial experience
• Bachelors degree in Accounting or Finance preferred
• Intermediate PC knowledge with experience in Excel and Word
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

The ideal candidate will possess the following competencies:

Executing

• Takes action to meet goals and objectives
• Follows a business plan
• Accomplishes tasks according to the direction and instructions provided

Customer Service

• Provides excellent service to both internal and external customers
• Meets others’ needs in a timely manner and with a positive attitude
• Places others’ needs above one’s own needs

Detail-Oriented

• Demonstrates a strong attention to detail
• Provides facts and details when conveying information
• Thoroughly reviews information for accuracy and consistency

Analyzing

• Gathers and examines information from multiple sources
• Studies facts and details
• Considers past experiences and history

Communication

• Effectively communicates both verbally and in writing
• Clearly communicates messages, thoughts, and ideas to others
• Demonstrates strong presentation skills

Flexibility

• Readily adapts to change
• Moves easily from one task or responsibility to another
• Is able to perform tasks or complete processes in ambiguous situations