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Part-Time Claim Support Representative - Fleet Management

Job ID 312679 St. Louis, MO

Overview

Due to growth and promotions, Enterprise Fleet Management has an exciting opportunity for Part-Time Claim Support Representatives. Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. 

 

These positions provide general administrative support to the various teams within the department with emphasis on customer service through inbound and outbound calls. There are two available shift options: 7a.m. to 12p.m. Monday through Friday or 9 a.m. to 2:00 p.m with partial week work from home options after 90 days in the role. The starting pay is a range from $14- $16 per hour depending on past work experience of the applicant. 

 

This position is located at 9315 Olive Blvd, St. Louis, MO 63132

Responsibilities

  • Process incoming phone calls and initiate outbound calls with customers, companies, vendors and insurance personnel
  • Facilitate the coordination of glass claims and roadside assistance with customers and national vendors based on customer need
  • Communicate with management and customers on losses that exceed approval limits
  • Administer third party liability claim reporting by submitting information to applicable brokers and carriers
  • Initiate first party claims, determine repair facility and assign appropriate responsibilities to department teams
  • Negotiate with glass and tow vendors to ensure fair and accurate pricing as needed
  • Validate, extend and monitor rentals that are part of active claims, updating information in multiple systems as needed

Equal Opportunity Employer/Disability/Veterans

Qualifications

Minimum Qualifications:

  • Minimum of six months of administrative support experience
  • Minimum of one year of customer service experiences
  • Intermediate knowledge of Microsoft Office applications (Word, Excel)
  • Must be authorized to work in the United States and not require sponsorship from our company now or in the future
  • Must be willing to accept $14-$16/hr.
  • Call center experience, preferred

Competency Based:

 

Executing

  • Takes action to meet goals and objectives
  • Follows a business plan
  • Accomplishes tasks according to the direction and instructions provided

Customer Service

  • Provides excellent service to both internal and external customers
  • Meets others’ needs in a timely manner and with a positive attitude
  • Places others’ needs above one's own needs

Detail-Oriented

  • Demonstrates a strong attention to detail
  • Provides facts and details when conveying information
  • Thoroughly reviews information for accuracy and consistency

Analyzing

  • Gathers and examines information from multiple sources
  • Studies facts and details
  • Considers past experiences and history

Communication

  • Effectively communicates both verbally and in writing
  • Clearly communicates messages, thoughts, and ideas to others
  • Demonstrates strong presentation skills

Flexibility

  • Readily adapts to change
  • Moves easily from one task or responsibility to another
  • Is able to perform tasks or complete processes in ambiguous situations

 

 

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