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Recovery Compliance Coordinator

Job ID 430887 St. Louis, MO


The Risk Management Department at Enterprise Fleet Management (EFM) has an immediate opening for a Recovery Compliance Coordinator.  Our ideal candidates will be a professional, organized, self-motivated team players that enjoy working in a fast paced environment and have had success in handling the collection of receivables, bad debt, claims, conflict resolution and/or customer service. The Recovery Compliance Coordinator will work to investigate and analyze all reported claims while developing collection strategies in order to reach a collection potential that best serves our customers and our business.


The starting pay range for this position is just over $40,200 to $41,700. This position typically works 40 hours per week, offers several flex schedule options, and the opportunity to earn more after passing department certifications. 


This position is located at: 9315 Olive Blvd, St. Louis, MO 63132




  • Process an appropriate number of claim files per day and complete the exam process within the appropriate time-frame of file assignment
  • Investigate, evaluate, and analyze all reported claims to determine collection potential and develop collection strategies
  • Gather and evaluate police reports, verbal/written statements, and other related documents to utilize in making liability determinations and collection potential
  • Evaluate and identify potential injuries or liability with notification to the appropriate claims organizations
  • Send timely contact letters to responsible parties
  • Negotiate claim settlements with various insurance carriers and third party companies
  • Offer guidance and obtain approval for alternative dispute resolution
  • Maintain accurate account of collections activity and incoming payments on files
  • Actively defend EFM in lawsuits regarding unresolved claims; partner with clients' insurance companies to monitor the status through resolution 

Equal Opportunity Employer/Disability/Veterans


Minimum Qualifications:

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Two years of experience in Insurance, Claims, Underwriting or Subrogation 
  • Two years of Customer Service experience
  • Basic knowledge of Microsoft Office applications (Word, Excel, and Outlook)
  • Must have or be willing to obtain an Adjustor's License
  • One year of proven success in negotiation or conflict resolution, preferred


Competency Based:


  • Takes action to meet goals and objectives
  • Follows a business plan
  • Accomplishes tasks according to the direction and instructions provided

Customer Service

  • Provides excellent service to both internal and external customers
  • Meets others’ needs in a timely manner and with a positive attitude
  • Places others’ needs above one's own needs


  • Demonstrates a strong attention to detail
  • Provides facts and details when conveying information
  • Thoroughly reviews information for accuracy and consistency


  • Gathers and examines information from multiple sources
  • Studies facts and details
  • Considers past experiences and history


  • Effectively communicates both verbally and in writing
  • Clearly communicates messages, thoughts, and ideas to others
  • Demonstrates strong presentation skills


  • Readily adapts to change
  • Moves easily from one task or responsibility to another
  • Is able to perform tasks or complete processes in ambiguous situations
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